From the category archives:

guest post

So Much for the Friendly Skies

February 18, 2010

Today we have an accidental guest blog from Karen.

“Accidental” in that she wrote me an email and I’m swiping it. With permission of course.

But seriously. Girl can write. It fits five categories at once. AND she gave links. She blogs better in one email than I have after eight years!

Hey lady,

I don’t know if you’ve been paying attention to it, but there’s this thing that’s been going on that made me think of you, being the social networking/new media guru.

Basically, this week, Kevin Smith (yeah, the Clerks guy) got removed from a Southwest Airlines flight because the staff assumed he was too large to fit in one seat and the flight was too full to afford him a second seat. In reality, he did fit in one seat, but that’s kind of incidental. They embarrassed him in front of a planeload of people and inconvenienced the heck out of him, and in the course of the story unfolding, he met another regular SWA flyer who was a person of size and had been treated poorly, and basically deduced that SWA treats people of size poorly as a practice.

What made me think of you was Smith’s response. As the incident unfolded, he Twittered about it. Afterwards, he blogged about it. He then recorded an episode of his podcast about it as a central place to tell his side of the story (as opposed to going on a bunch of talk shows). And then when a lot of audience who were not Kevin Smith fans, just regular people, wanted to know about it but were unwilling to listen to a 90-minute podcast about it because they are used to digesting short Internet videos, not long audio broadcasts, he made a series of YouTube videos – partially to satisfy that need, and partially because he couldn’t leave to go on talk shows because paparazzi had surrounded his house. Dissatisfied with Southwest’s response, Smith resolved in the videos that he was “not too fat to fly, but too fat to fly Southwest” and would refrain from using them, explaining he viewed them as a luxury he could no longer afford; a luxury not for the rich minority, but for the thin minority. He also released a shorter followup podcast with the woman he met who had been mistreated by SWA.

Whatever you think of him or the situation or whether or not he might be blowing the situation out of proportion or just loving to hear himself talk about himself (I don’t think he does; he keeps saying, essentially, “I don’t want to keep talking about this, it’s embarrassing to have to keep talking about how fat I am, but the story of the injustices made by SWA needs to be told”), I think it’s interesting how much social media influenced the WAY his reaction was brought to the public.

It amuses me that this occurred to me on the first day of your Social Networking Lent Blackout 2010. I guess it’s really true that you won’t be able to avoid this stuff much longer.

Seriously, I should pay her. If I was getting paid for this, anyway.

I also read about this, after her email, on the Upgrade blog, which mentioned Southwest’s own blog response. My reaction at first blush is similar to both Karen’s and Mark’s. Yes, obviously Southwest handled the live situation very badly. But looking at their crisis-comms response, they seem to have addressed it as adeptly as they could have from a social-media perspective. They talked to him personally and updated the interested public a couple of times, briefly and conversationally.

Whether that was enough for the fans, I don’t know (but I doubt).

Whether they would have done the same if he wasn’t famous, I don’t know (but I doubt).

But I agree most of all with Karen’s final sentence. This kind of situation is only going to become more common.

(Yes, partly I’m referring to the ever-widening (heh) crisis of obesity. But check out Jamie Oliver’s TED speech for more on that. How I love that man.)

The sea change that our culture has undergone in the last 15 years is, very simply, this: we can all now broadcast at will.

So I can reach just as many people as Kevin Smith or Southwest Airlines or the Queen of England, if (very big “if) what I have to say is worth their attention. That is the main point.

The secondary point, relevant here, is that complaints are often more interesting than success stories. This is not news to anyone in retail.

The reason this kind of situation is going to become the norm becomes obvious when you consider those two points together. Complaints don’t go into a box anymore or into a neatly typed letter. They go public at the same time that they go to the recipient of the complaint. We don’t need the Nightly News Problem Solvers. We can do it ourselves.

And companies will continue to get burned until they realize this, and shift their QA and customer service resources accordingly.

Post to Twitter Tweet This

{ 1 comment }

Guest Post: Bill Wadman

May 21, 2009

Two years ago I was one of the subjects of Bill Wadman’s 365 Portraits project. Last year he was one of the photographers for the Hot Blogger Calendar project I co-created with Jane Porricelli. His work has been everywhere and he’s shot amazing people. And in reading his photography blog, On Taking Pictures, I’m usually fathoms out of my depth.

But I was lucky enough to study oil painting at the National Academy School of Fine Arts school for several years, and that gave me questions for him – less about the technical aspects of photography, and more about how you think when you’re making portraits. The below is excerpted from our conversation.

(Also, it just feels wrong to have a post about photography with no pictures, so I hope he thinks I went with one of the good Facebook photos. Because for a minute there, this was totally going to be a baby picture.)


* * *

You jack up the contrast and the color and pull out the crags and the imperfections. In the world of your pictures, life is saturated with color and the edges are sharply defined. I wonder how you’ve come to that style. Do you feel like it gets you closer to representing the person more strongly, to emphasize all the details almost to the point of exaggeration?

Considering the fact that I haven’t been shooting that long, my style has changed fast. In fact it’s only in the past year or so I feel like I’ve leveled out, which I’m not comfortable with by the way, but that’s another story. It was during 365 that this all came about, because I was shooting so much and so often, and somewhat starting from a blank slate every morning, that I evolved into the look that you can recognize as mine today. In fact, you can go through 365 from beginning to end and probably make a flip book that would watch my work evolve.

I didn’t know what I wanted to do, really, I just knew what I didn’t want to do, which was to take boring pictures. I didn’t want to take snapshots: that was my biggest fear. There are a lot of technically good photographers out there who take very good pictures, but whose work you couldn’t tell from the next guy. Maybe it’s my obsession to be the exception rather than the rule, but I didn’t want to be one of those guys. In fact, if I knew that’s what I would be, then I didn’t want to start.

As I got more comfortable with taking portraits I liked, I found that many times they weren’t the necessarily the most flattering images, but I hope they are a ‘good’ picture of the subject. As you said, though, it’s the interesting people who are easier to paint, because you’ve got something to grab onto.

Sometimes getting an interesting portrait of a really good-looking person is like trying to rock climb a sheer cliff. There are just no holds to climb. But if he’s got a crooked nose or she’s got big eyes or something, then you’ve got somewhere to start. I try to find those things like a caricature artist does, except I want to make them communicate instead of being funny. I think a slightly exaggerated version of reality can be interesting.

Do you look at it from a straight geometry and color-theory perspective of how to make the colors and shapes look best and most interesting?

I’m not consciously thinking about geometry or color theory but I’m sure some of that is involved. Growing up, I was terrible at drawing and art. I’ve got no skills at that stuff at all, so I find it a little funny that I’m doing visual art now. Cartier-Bresson always considered himself an artist, not a photographer. My talents were always in music, not visual.

That said, I think that proportion and angles and contrast and color all mix up to make a good photo, and I think I’m getting better at mixing them, but it’s all subjective. Some people look at recent work that I’m generally really proud of and tell me that I’m moving backwards… so who knows.

I don’t want to take snapshots. I’m not a “carry around the camera and catch a good shot of Tom turning around” kind of shooter. Then again, I’m not the other end of the spectrum, either, with huge setups and over-thought concept shots. I want to take deliberate portraits without it feeling staged. I want to get past the wall most people put up when they get their photo taken, while at the same time taking a portrait they themselves can relate to. Something like a commissioned painting.

Sargent is my favorite painter, and he did some commissions at the turn of the century that go in the direction I’ve been thinking lately. Sometimes it’s figuring out how to translate interpretive styles into the more literal photographic medium. This is also why I do a lot of post-production on my images, because for the most part, I can’t get what I want right out of the camera.

To me, art is fundamentally about seeing things more deliberately than most of us do, and using that better vision to create beautiful things, so I loved trying to figure out how Bill sees. And Sargent is one of my favorite painters too, so that might explain why I like his work so much. You can see it at billwadman.com and his thoughts on photography at ontakingpictures.com.  And if you know any of his heroes, let him know.

Post to Twitter Tweet This

{ 1 comment }

Guest Post: How to Be Hot According to a Hot Blogger

November 11, 2008

I am delighted to present Amy of Permission to Peruse, one of the ladies of the Hot Blogger Calendar.

Hot Blogger Amy, Calendar Cofounder of Awesomeness Jane, and me
(Hot Blogger Amy, Calendar Cofounder of Awesomeness Jane, and me)

One of the best things about the calendar project is that I’ve met amazing people. Amy is not only incredibly cool and sweet, she’s a great mom, a successful professional – and, obvs, certifiably hot. So I loved that she chose this topic to write about, totally unprompted. Because who’d know better than her?

I’m all about the Twilight these days and all the women are swooning over Edward, the main character. It’s a girl thing, but there’s something guys can learn from it. In fact, I’d say, men, buy your wife a copy (if she doesn’t have it), and then secretly read it (if you can’t make yourself do it openly). If that just doesn’t work, here are five tips to becoming hot:

  1. Watch her sleep. I don’t know how it is in your house, but my man is always the first one to sleep. I tease him saying he’s an old man when he wants to go to bed at 8. So maybe this one means more to me because the possibility of it happening is about zero. However, I can’t imagine that it wouldn’t be flattering to wake up and have them say, “I’ve been watching you all night. You’re so beautiful I just couldn’t help myself.” As long as it’s not a stalker watching you through a window, it’d be a good thing to hear.
  2. Quote Poetry. In the book, Edward sits and watches Romeo and Juliet with Bella and quotes lines as it plays. It doesn’t have to be Shakespeare (although I would recommend it). Throw in a British accent and you’re golden.
  3. Protect her from the bad guy – even if it’s you. Not only are there some true bad guys Edward saves Bella from, he’s the bad guy too. He tries his best to save her from him as well. Always, always, always protect her. Swear to never hurt her and then do your best… even if it’s saving her from yourself.
  4. Get creative. Edward plays piano for Bella in person and then records it for her birthday. You can’t lose on getting in touch with your creative side. I don’t care if it’s pulling out some Crayolas and printer paper and leaving it on your pillow for when she wakes up (way later than you, you know, from staying up WAY past you).
  5. Just say no. To me, this is what makes Twilight great. Edward really wants to kiss her. In fact, probably more than that, and if the book wasn’t young-adult-oriented, we’d probably know that for a fact. But we barely get a kiss out of the first book because he restrains himself. That, my friends, is sexy. Maybe it’s just me, but it’s sexier to be in a restaurant and have your man give you “the look” and go on with his business rather then cop a feel under the table. It shows restraint.

Who knows, maybe it’s just me and I should virtually crumple this post up and throw it over to my husband to study, but I’m guessing one or two of these should work for just about any woman. So men, pay attention, and women, print this for your husband. You can all thank me later.

So, does this girl know hot? You be the judge:

Amy

Oh, and for more hot, go get a Hot Blogger Calendar at www.hotbloggercalendar.com!

Post to Twitter Tweet This

{ 9 comments }