Sarah Morgan
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They’re called micro-interactions. One conversation, one moment can change how a customer feels about a brand forever. But it’s that way with people, too, isn’t it?
Yes, you should think this way with your customers and clients. But you should also think this way with your family – with your friends – with total strangers.
Yes, “No Day But Today “. Yes, “Live Like You Were Dying “. But go even smaller.
What if you were being judged on the last five moments?
